WhatsApp in panic after changes to Privacy Policy

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WhatsApp infographic

WhatsApp faces a wide challenge from users on social networks regarding the change to the Privacy Policy to take effect on February 8. This is felt outside the European Union, but there are also disgruntled voices here.

In the face of such a debacle that drags the image and jeopardizes its reputation, the instant communications platform has been held by Facebook and is now trying to calm public opinion. It does so with a new reaffirmation of user privacy, but it may be too late.

WhatsApp went into “panic” mode and tries to calm the public down

WhatsApp infographic
Infographic shared by the North American branch of WhatsApp.

Above we have the infographic shared by WhatsApp with some buzzwords and guarantees for the user. To know:

  • WhatsApp cannot see private messages or listen to conversations, nor Facebook
  • WhatsApp does not keep records of who makes calls, or messages sent.
  • WhatsApp does not share the user’s contacts with Facebook
  • The user can make the messages disappear after a certain time
  • The user can download the sum of his personal information and data
  • WhatsApp groups remain private
  • WhatsApp does not have access to the user’s shared location, nor does Facebook.

The latest WhatsApp claims apply to users outside the European Union. However, we can already see some contradictions, as well as having a general confusion in what is now said by the Facebook group company, this in view of the new terms of the Privacy Policy.

WhatsApp’s various clarifications and guarantees to users

Through a series of publications on the social network Twitter, WhatsApp tries to assure users that their privacy is guaranteed. It does this by reinforcing the role of end-to-end encryption and stressing “does not share data with Facebook“. So the verse tweet published next and that goes against some of the terms published by the company itself.

Our privacy policy update does not affect the privacy of your messages with friends or family. Learn more about how we protect your privacy as well as what we do NOT share with Facebook here: https://t.co/VzAnxFR7NQ

– WhatsApp (@WhatsApp) January 12, 2021

The company says it is committed to clarifying several rumors and guarantees 100% the privacy of messages sent by users on WhatsApp. Something you did on the international page of the most frequently asked questions, the FAQ’s.

We want to make it clear that updating the terms of use does not affect the privacy of your messages exchanged with friends and family in any way. Instead, the update includes changes related to business messages on WhatsApp, which is optional, and which provides more transparency mechanisms so you always know how we collect and process user data“So WhatsApp writes in the international FAQ.

The contradictions in the Privacy Policy of WhatsApp

The guarantees recently given by WhatsApp are not supported by the Privacy Policy in force, therefore, not inspiring confidence. There is an automatic collection and sharing of information like Facebook and third parties that includes several personal identifiers.

We reiterate that this only applies to the Privacy Policy outside the European Union. Thus, when confronting the applicable terms, for example, in the United States of America, we see that the collection of information takes place at various points on the platform, far from being something exclusive to the business side of WhatsApp.

WhatsApp Privacy Policy
WhatsApp Privacy Policy Terms – outside the European Union.

That is, it occurs throughout the service, not just in instances where a user interacts with a company through WhatsApp. It is possible to determine the type of information that is shared with companies in the Facebook group through the service’s FAQ.

“Currently WhatsApp shares certain categories of information with Facebook Companies. The information we share with other Facebook Companies includes account registration information – such as the phone number, transaction data, service information, information on how you interact with others (including Companies) when using our Services, information of the mobile device used, the user’s IP address, and may include other information identified in the Privacy Policy, in the section “Information we collect”, or obtained after notice and based on the user’s consent . “, so are the international FAQs.

Pay attention to the mention of the iInteraction with Companies. It is just one of the scenarios in which data collection is done. So far from being just where usage data is collected. Now, the contradiction with the new statements is confirmed here.

WhatsApp’s dubious statements regarding data sharing with Facebook

Don’t be disingenuous – you do share an awful lot of our personal information in order to ‘receive services from Facebook companies’ eg why does Facebook need to know how often and what features we use? That’s not privacy. pic.twitter.com/8k3LQXZIv1

– Philip King (@philip_king) January 12, 2021

The contrast of what is now said with what is actually in the Privacy Policy shows us that the message now published by the platform, is nothing more than an attempt to save the image. Not being lies, they are skillful interpretations of the same word or expression.

Something that several users have also been able to point out. A gap between the total of what is applied, compared to the percentage of what is said.

Given such data collection and processing, privacy becomes a term thrown at random.

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