About everything, about dozens and even hundreds of well-known VPN services, both paid and free, not to mention working with them, I can safely be called a beginner. So I decided to start working with NordVPN technical support- a service that is considered one of the best on the market today.
I need a VPN service mainly to watch TV programs that are not available in my country. In particular, the programs from the American Netflix catalogue – I heard that with the help of VPN services you can watch any programs that you want.
Alas, being outside the USA, I could not access the American Netflix website using NordVPN, and then I sent a request to the technical support of the service.
It is promised that all problems will be resolved within a period not exceeding 48 hours. During this time, I was given general advice on where to find a list of frequently asked questions. Moreover, how to write a technical support employee in a chat.
After 2 days, I received complete and detailed guide on how to change protocol from UDP to TCP. Along with that a list of servers that support connection to Netflix, including servers located in France and India, was also received.
Having sincerely seen US Netflix, I decided to find out which VPN protocol should be used to configure client program. I didn’t want to wait another 2 days for an answer, so this time I used live chat with a technical support employee on the NordVPN website.
And indeed, I did not have to wait two days for an answer: they answered me in a minute.
I learned everything I wanted from the technical support officer, they gave me detailed and understandable answers. I quickly found the right protocol for setting up the VPN client.
While chatting, I could not help but notice the responsiveness and willingness to help the tech support employee.
In general, NordVPN’s technical support service is beyond praise. And in live chat, and response to requests, everything is very informative and extremely detailed.
If you send regular request to technical support service, then be prepared to wait a certain time for an answer. This option is well suited for general issues or problems that do not require urgent action.
If you encounter a problem that needs to be resolved asap then a live chat is at your service. For example , when you need to find out which ports to use.
From my own experience, I can say that live chat allows you to contact the most competent NordVPN technical support staff and solve any of your problems – for example, if you need to go to Netflix or Hulu while being outside the United States or go to other blocked sites.
Click here to open the NordVPN website.
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