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NOS reduces maximum penalty amount for early cancellation

If you are an NOS customer, from January 31st you can get cheaper if you want to cancel your contract before the loyalty period ends. O maximum value of the fine will come to be in the $ 500.

In the statement, NOS said the goal was to set a new ceiling on how much customers would have to pay NOS if they wanted to cancel their contract or change carriers. The operator thus follows a recommendation from Anacom's regulator and the Competition Authority (AdC).

“From January 31, NOS will reduce the maximum amount that its customers will have to pay in case of early termination of the loyalty period, and for the TV, internet, landline and mobile product, this reduction is more than 50%, ”he wrote to NOS in a statement.

Expects competitors to follow suit

NOS says this is a self-regulatory decision and expects its competitors to follow suit. “The communications market in UK is recognized for its competitive dynamism and unique self-regulation capacity, as this decision once again points out,” says the company headed by Miguel Almeida.

This change comes after the AdC has published a report where an analysis is made of loyalty in the telecommunications sector. The conclusion is that current models discourage consumers from switching operators.

So far Anacom and AdC have not yet commented on whether NOS's decision meets their concerns. To the consumer this seems to be a “less bad” measure. The ideal would be to cut loyalties in the bud.

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