According to Jornal de Notícias, ANACOM wants the process of canceling a contract with the telecommunications operator to be cheaper in UK. The measure aims to give more protection to consumers against MEO (Altice UK), NOS and Vodafone as the main companies in the sector.
The regulator says that the current telecommunications law “was counterproductive and increased costs for consumers when it comes to disconnecting”. Now, with the Government working on the transposition of the European directive to standardize the telecommunications market, ANACOM is again asking for less charges resulting from the cancellation of the contract in UK.
You pay a lot to cancel a contract with MEO, NOS and Vodafone in UK
While António Costa’s executive is working on transposing the 2018/1972 directive of the European Parliament and the Council, dated 12.11.2018, into UK’s law, the regulator is asking for less charges for the consumer.
More specifically, ANACOM wants the government to limit to a maximum of 10% to 20% of monthly fees that are missing until the end of the contract. This is the suggestion of the regulator of the telecommunications market in UK.
If it is accepted and accepted in the transposition of the European directive that stipulates the European Electronic Communications Code, it would facilitate the unbundling process for an operator. In practice, the consumer would not have to pay so much in cases of cancellation of the contract with MEO, NOS, Vodafone or NOWO before the end of the loyalty period.
ANACOM wants to limit charges to 10% or 20% of missing monthly fees
Pointing the current law of 2016 (Law No. 15/2016 of 17 June) as “counterproductive”, and noting that the current regime has brought increased charges to consumers, the regulator again asks for limits to be imposed on the compensation due to operators in case of contract cancellation.
We recall that in 2019 and 2020 the suggestion had already been made by ANACOM to the Government, with no effect since then. Now, however, with the transposition work in progress, it would be an opportune time to put greater consumer protection into law.
According to the Jornal de Notícias, the regulator now waits for “the Government to take a decision”, here framed in the European code in question.
Among the most common criticisms from consumers is the 24-month loyalty scheme. The general understanding points out that the loyalty imposed on the consumer in an automatic and generalized way is an abuse and a distortion of the market.
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