Table of Contents
- 1 HMA is an excellent cross-platform VPN service that provides access to one of the largest server networks in the world. However, it has limited customization options, and the cost of its services noticeably exceeds the market average.
- 1.1 How to unsubscribe from HMA and get your money back – a quick guide
- 1.2 How to get your money back from HMA: a step-by-step guide
- 1.3 There will still be questions, or the last step remains!
- 1.4 Choose a new VPN to stay protected
HMA is an excellent cross-platform VPN service that provides access to one of the largest server networks in the world. However, it has limited customization options, and the cost of its services noticeably exceeds the market average.
So you worked with HMA and realized that it is not very suitable for you. What to do? HMA provides a 30-day money-back guarantee, so you can unsubscribe from HMA and claim your money back. There are several points to be aware of in the money-back policy, so read on.
In this article, we will tell you how to cancel your HMA subscription and get your money back.
How to unsubscribe from HMA and get your money back – a quick guide
Here’s the HMA refund process, in short. Details will be a little further.
- Go to hidemyass.com and log in to your HMA account.
- Find the How to apply for a refund page in the help section and click on the link I want to request a refund.
- Use the contact form to inform the service of your decision to collect money.
- Reply to the email you receive shortly thereafter; money will be refunded within 24 hours.
But remember that canceling your HMA subscription will leave your connection unprotected and your data will be vulnerable to your ISP, hackers, government and other unauthorized persons. Also, you may lose access to services such as Netflix.
Accordingly, your next step should be to find a new VPN service that is best suited to your needs. As an alternative, we strongly advise you to use the services of NordVPN, because this service simply has excellent connection speeds, unrivaled protection and a huge server network.
NordVPN is a favourite of users from around the world, it also offers great discounts and unlimited 30-day money-back guarantee.
How to get your money back from HMA: a step-by-step guide
Keep in mind that the 30-day HMA refund guarantee has several conditions. To return your money in full, you must :
- Unsubscribe from HMA within the first 30 days from the date of registration;
- transfer for these 30 days no more than 10 GB of traffic through the server network of the service;
- Perform no more than 100 user sessions.
If you exceed these limits, HMA can still return part of the funds to you. To do this, use the steps below and hope for the best.
The process of canceling the subscription is quite simple, but you have to use the contact form and send a request for a refund through it. It does not hurt to check the status of your payment provider (for example, PayPal) in advance and make sure that the corresponding regular payment is canceled.
Here’s how it works and what you see along the way.
Open the hidemyass website, log in to your account using your HMA username and password.
After authorization, the Manage Your Account page opens. Scroll down to the Your HMA section! License and click on Cancel Subscription.
A pop-up will appear asking if you want to cancel the subscription. Click Yes to confirm the decision.
Now your payments are canceled – both for the service and for the subscription. It remains to request a refund. Click the Help tab at the top of the page and type refund into the search box. Click on the How to apply for a refund link.
This will take you to the section on refunds. Click on I want to request a refund link.
Fill in the fields in the contact form and write that you would like to receive a refund. Click Submit. Immediately after that, confirmation of receipt of your appeal should come to your mail.
There will still be questions, or the last step remains!
In general, almost everything is ready. We received a letter asking why we decided to cancel the subscription within 24 hours. In the same letter, we were asked to enter the number of the check created during the subscription process. The desired number can be found in the letter that came to you immediately after registration.
After sending the answer to the reason and number of the check, we began to wait. Our request for a refund was processed within 24 hours. Thinking a lot about the reason is not necessary – we just wrote that we no longer need the services of a service.
Choose a new VPN to stay protected
After receiving a refund and unsubscribing from HMA, do not forget to subscribe to the services of the new VPN service, which will better protect your data and provide better access to content. NordVPN right now offers huge discounts on its services, so now is the best time to use VPN service No. 1!
Below are some more of the best VPNs we tested. All of them will be excellent replacements for HMA, and you can learn more about them in the reviews section.