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New t8 v

melvay.steele


This topic contains 3 replies, has 2 voices, and was last updated by  Liam 6 months, 1 week ago.

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  • #87945

    melvay.steele
    Participant

    Only got this yesterday but unable to get anything to work, tried to follow tube instruction can’t even get itv player to download and work. Managed to get cookery programme put buffeting and voice out of sync with the lips so frustrating as I thought it would be so simple to use, I’m not computer savi as I’m in my middle 60 s should I just return the item?

    #87991

    Liam
    Moderator

    Hi Melvay, You can download the ITV Player app from here.

    Your issue with buffering could be down to a number of issues, please make sure you have a good internet connection, its recommended to have atleast a 10MB connection. You can test your connection speed by vising here

    Other issues which may cause buffering include your connection to your router, connecting your device via ethernet cable will give you the best connection, although wifi works fine as long as the device isnt positioned too far away from your router, you may also suffer buffering if the server you are streaming from is lagging due to the amount of people trying to view the same stream at the same time. If you need further assistance please feel free to ask.

    #88024

    melvay.steele
    Participant

    Thanks for reply, is there a phone number that won’t codt the earth that we could ring to give us some help, we tried again and got sound no picture then picture no sound, I’m begging to wonder if there is a problem with the box itsel.

    #88127

    Liam
    Moderator

    Hi Melvay, you can try the live chat in the bottom right corner of this site if you would like more assistance, they will be able to advise you if your device needs returned or not.

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