Hi Alex, there seems to have been an issue recently with ipvanish & some devices, im not sure if this is due to a recent update of there software or not as i don’t use it myself, i’ll look into it & let you know if i find anything out.

To update your device, go into ‘My Apps’ & click on ‘EBox OTA’ to run the ‘Over The Air’ update app, once the app loads it will inform you if there is an update available or not, from here select to update your device & follow the onscreen prompts.