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Followed the guide and my box was stuck on the TVunlocked logo for an hour so tried unplugging and plugging back in again. Still stuck.
Tried to put into recovery mode with pin on back and re-install software, but seems to have bricked the box. Powering up merely flashes the light on the front momentarily then dead.
I’m using one of your own boxes, which is fully rooted and installing your firmware to update, now box the box is not responding !!!!!